Platform features
The shared platform behind every Fidelo product.
Whether you run a school, teach locally or sell language travel: these functions are the shared foundation — each product adds its specialised modules on top.
Click through
A working day in five steps
An enquiry arrives from your website and lands in the pipeline — assigned, answered, never lost.
Schematic view of the product
Classes, levels and attendance live in one register instead of a stack of lists.
Schematic view of the product
Host families and residences with real availability — so double bookings can’t happen.
Schematic view of the product · Fidelo School
Invoices go out of the system; incoming payments are matched to them.
Schematic view of the product · Fidelo School
Arrivals, occupancy and open payments — the whole operation on one screen.
Schematic view of the product
In every Fidelo
12 platform modules, one connected system.
Open a module to see what it does — the same solid base, no matter which Fidelo you choose.
Core module
Everything for daily work
Generate every invoice and document from tailor-made templates in seconds. Keep enquiries and bookings separate, see your customers at a glance, and track booking and payment status with built-in accounting and reporting.
Extensive CRM
Never drop a lead
Manage and group customers, agencies and partners and sync with Salesforce or HubSpot. Follow up on every enquiry, and store every complaint with follow-up dates and a full history.
Communication
Email & SMS in seconds
Send and receive email inside the software with prefilled templates and documents attached automatically. A detailed history per booking shows every message at a glance, and you can send text messages about changes.
Accounting
Numbers that reconcile
Use detailed lists for incoming and outgoing payments, revenue and provider payments. Work with different VAT rates and multiple currencies, and export tailor-made files to QuickBooks, Xero, Sage 50 or Datev (Fidelo School).
Payments
Get paid online
Your customers pay by PayPal, Klarna or Stripe at registration or any time afterwards — with optional or mandatory amounts you control. Incoming payments via Flywire or TransferMate sync automatically.
Reports
Standard or your own
Use extensive standard evaluations or build your own reports from many available columns and values, compiled into the statistics you actually need.
Online connectivity
Forms that feed the system
Generate registration, enquiry, feedback, price-list and payment forms and embed them via WordPress or TYPO3 plugins — or as a widget on any site — styled to your site, with PayPal, Stripe or Klarna built in.
CMS
Your website inside Fidelo
A state-of-the-art, multi-site content management system lets you run your whole website inside the Fidelo framework.
Security
Treated as a system of record
Your installation runs on a server in your country with nightly backups to a separate server. Two-factor authentication, intrusion prevention, logged access and isolated databases keep your data yours — under GDPR and German BDSG.
APIs & external apps
Connect anything
Sync data through APIs to SSO, XML invoices, HubSpot, Moodle, Canvas, PayPal, Flywire, Klarna, TransferMate, Stripe, RD Station, Mews and iVvy — plus an individual JSON-REST API for anything else.
Import
We bring your data across
Save weeks of manual entry — we import enquiries, bookings, services, invoices, payments, providers, agencies and teachers, including from Class, Easymate, SchoolWorks, FileMaker, Access, Excel and SQL.
Helpdesk / Support
Help when you need it
Search 280+ manuals and videos by keyword or module, track the status of every request, and reach us by phone or in-software chat — plus a 24/7 emergency form for urgent cases.
Six areas in depth
The shared core of all three products.
Pick the product that fits your business — the platform core above ships with each of them; product-specific interfaces (e.g. accounting exports, payment providers) differ per product.
Not sure which product fits?
Tell us how you work and we’ll show you the right Fidelo in a tailored demo.
Book a free demo