Capability in depth
A CRM that speaks language school
Generic CRMs know contacts and deals. A language school knows enquiries that become bookings, agencies that expect commission statements, and complaints that must not get lost. Fidelo’s CRM is built around exactly these objects — in the same system that writes the invoice.
See it in a demoWhat it covers
The same claims as the feature catalogue — here in context.
All capabilities at a glance- Enquiries separated from bookings — the pipeline stays honest
- Current, arriving and departing students at a glance
- Manage and group agencies; sync with Salesforce or HubSpot
- Commission categories and payment terms — applied automatically
- Every complaint stored with resubmission and history
- Connected to invoice and payment status — no second tool
Enquiry and booking are different things
Mixing interested people into the same list as paying students ruins both views. Fidelo keeps enquiries and bookings apart: your sales pipeline shows what might come, your operations view shows who is actually here — arriving, current, departing.
Agencies are partners, not address-book entries
Agencies carry price lists, commission categories and payment terms. Set them once per agency and the bookings apply them automatically — and if your marketing lives in Salesforce or HubSpot, Fidelo synchronises with both.
Complaints with a memory
A complaint that lives in someone’s inbox resurfaces at the worst moment. In Fidelo every complaint is stored with resubmission and history — it comes back to the right person at the right time, with its full context.
More in depth
FAQ
Frequently asked questions
Can Fidelo work alongside Salesforce or HubSpot?
Yes — agencies and contacts can synchronise with Salesforce or HubSpot, so marketing keeps its tool while operations and invoicing run in Fidelo.
Why not just use a generic CRM?
Because the objects don’t fit: a generic CRM has no bookings with courses and accommodation, no commission rules, no connection to the invoice. You end up rebuilding a school in custom fields — and re-typing everything into a second system anyway.
Does the agency side get access too?
Yes — each agency can get its own login to see bookings, services, payment details and documents directly.
Question not answered? Talk to us
See it with your own data
A 30-minute demo built around exactly this workflow — with a test import of your records if you like.
- 30 minutes, no obligation — a walkthrough built around your workflow
- We import your existing data for you
- Reply within one business day
Prefer to talk it through? +49 221 975807 56
Fidelo Software GmbH
Schanzenstraße 27
51063 Köln, Germany